Return Policy

At Anaïs Beauty Co. we value efficiency and transparency. Below, you’ll find our standard turnaround times for services and shipping to ensure a smooth experience.

Processing Times 

Wig Services: 5-10 business days
Virgin Hair Extensions: ships in 1–3 business days
Ready To Ship Units: ships in 1-3 business days 

Signature Styles Collection: available to order during our monthly booking window period. Once the booking window closes, please allow 7–10 business days for your order to be created,quality checked, packaged, labeled, and shipped.

Flipover & U-Part Units: available to order during our monthly booking window period. Once the booking window closes, please allow 7–10 business days for your order to be created, quality checked, packaged, labeled, and shipped.

Anaïs Custom Order: available to order during our monthly booking window period. Once the booking window closes, please allow 10–14 days for your order to be created, quality checked, packaged, labeled, and shipped.

Raw Vietnamese Extensions: available to order during our monthly window period. Once the booking window closes, please allow 5–7 days for your order to be quality checked, packaged, labeled, and shipped.

Clip-Ins Extentions : available to order during our monthly booking window period. Once the booking window closes, please allow 5–7 days for your order to be quality checked, packaged, labeled, and shipped.

If we have raw hair in stock outside the window, it’ll be listed under our On Hand tab with accurate stock and announced to our email list then to all social platforms.

At Anaïs Beauty Co., we’re committed to ensuring your products are delivered on time and in perfect condition. Please review the policies below before placing your order. For processing and shipping timeframes, please refer to our Processing Times.

Service Fulfillment Policy

At Anais Beauty Co., we are committed to delivering all services within 28 of purchasing . In the rare case of delays due to unforeseen circumstances, we will promptly notify customers and provide updated timelines for service completion.

Shipping Costs

• Shipping fees are calculated at checkout and are non- refundable per our refund policy.

International Shipping

• We currently ship internationally. Delivery times and fees vary by region please contact us before purchasing at hello@anaisbeauty.co

Order Tracking

• A tracking number will be provided via email once your order has been shipped.

Delayed | Lost Packages

We strive to ensure your order arrives safely. However, once a package has shipped and tracking details are provided, we are not responsible for lost, stolen, or delayed deliveries. If you experience an issue with your shipment, please follow the steps below.

If your package is marked “Delivered” but missing:

• Check with household members, neighbors, or your building’s front desk to see if they accepted the delivery.
•  Wait 24–48 hours, as carriers may scan packages as “delivered” before actual arrival.
•  Contact us at hello@anaisbeauty.co.

If your package is lost in transit (not marked as delivered):

    •    Contact us hello@anaisbeauty.co with your order number within 7 days of the estimated delivery date.

    •    We will assist in filing a claim with the shipping carrier.

    •    If the carrier approves the claim, we will offer store credit or a replacement, subject to stock availability.

Contact Us
Questions about your shipment can be directed hello@anaisbeauty.co

Anaïs Beauty Co. production is based in NYC, with shipping available globally — so wherever you are, you have access to the full experience.

    •    Pickup is available in the NYC–tristate area. Once your order is placed, we’ll reach out via email to schedule a pickup time that works for you.

    •    Courier delivery is also available — you’re welcome to arrange an Uber courier (or similar service) for delivery if that’s more convenient than pickup.

    •    No in-person visit is required for any of our services or products. Everything — including custom units, Bring Your Own Bundle orders, and styling selections — is handled entirely through your order and email communication, so nothing needs to be dropped off or picked up in person to get started.

    •    Out-of-state and international clients have full access to the same products, services, and support as our local clients. Orders are simply shipped directly to you, with the same care and process applied either way.

We want you to be completely satisfied with your purchase. Please review our policy below regarding returns, exchanges, and refunds.

Returns
Within 14 days of receiving your order, you may return a product if there’s a faulty issue. Such as fit or quality issue — so we can resolve it quickly. This is not a refund of money; it’s an opportunity for us to make it right.

Glueless Units
All custom/made to order units and are final sale. Due to their personalized nature, we cannot accept returns or issue refunds on custom units. That said, we’re committed to working with our customers to reach a fair resolution if an issue arises.

Extentions
Extensions are eligible for exchange or return, provided the hair remains in its original, unopened packaging and shows no signs of tampering or use.

Quality
Since we pride ourselves on quality, we welcome your feedback. If you experience a quality issue, please document it (photos/video where relevant) and notify us as soon as possible so we can work toward a solution together.

Refunds
Refunds of money are not issued for fit or faulty issues reported within the 14-day window — these are corrected or resolved directly. Where a refund does apply (Extenstions) it is processed to the original payment method.

Request To Return Or Exchange
To request an exchange, return, or to report a quality issue, please complete our Exchange/Return Form and include any relevant details or feedback so we can continue to improve.

Contact Us
hello@anaisbeauty.co

Anaïs Beauty Co. production is based in NYC, with shipping available globally — so wherever you are, you have access to the full experience.

    •    Pickup is available in the NYC–tristate area. Once your order is placed, we’ll reach out via email to schedule a pickup time that works for you.

    •    Courier delivery is also available — you’re welcome to arrange an Uber courier (or similar service) for delivery if that’s more convenient than pickup.

    •    No in-person visit is required for any of our services or products. Everything — including custom units, Bring Your Own Bundle orders, and styling selections — is handled entirely through your order and email communication, so nothing needs to be dropped off or picked up in person to get started.

    •    Out-of-state and international clients have full access to the same products, services, and support as our local clients. Orders are simply shipped directly to you, with the same care and process applied either way.